Web Survey Bibliography
Relevance & Research Question: Online survey platforms can extend the boundaries of traditional business research. Consider the challenges managers face with multicultural virtual teams. Lack of face-to-face interaction among culturally diverse individuals can facilitate social loafing, conflict, and mistrust. Managers need a mechanism to better monitor team progress and handle the complexities that occur when team members are distributed across multiple locations in different countries. This study investigates the impact that periodic surveys and online self/peer evaluations have on productivity and individual satisfaction of multicultural virtual teams members.
Methods & Data: Twenty-two teams (n=176) from a multinational organization participated in this study. Participants were located in the German and US offices. Teams were assigned a similar task and given identical resources, support, and deadlines. Participants were divided into a control group with eight teams, and two experimental groups with seven teams each. The first experimental group used an online survey platform each week to complete a short report and rate overall team productivity and personal satisfaction. The second experimental group provided the same data twice a week. Both experimental groups completed self/peer evaluations halfway through the project and again at the end. The control group completed the online self/peer evaluation only at the project’s conclusion. Managers monitored reports to identify developing issues that might hamper productivity. They intervened when appropriate. Team productivity was determined by output quality.
Results: Teams in the first experimental group produced significantly better output than both the control group and experimental group that completed reports twice a week. Personal satisfaction was also higher. These teams viewed online reporting as an opportunity to reflect on the project. Control group members felt disconnected and frustrated with managers’ inability to identify when teams were having problems. Teams in the second experimental group felt burdened with the chore of continually reporting.
Added Value: Online survey platforms have value beyond traditional business research projects. By capturing qualitative and empirical data at regular intervals, managers can positively impact productivity and member satisfaction by keeping their fingers on the pulse of multicultural virtual teams.
GOR Homepage (abstract)
Web survey bibliography (109)
- The use of online social networks as a promotional tool for self-administered internet surveys; 2016; de Rada, V. D.; Arino, L. V. C; Blasco, M. G
- Exploring the Feasibility of Using Facebook for Surveying Special Interest Populations ; 2016; Lee, C.; Jang, S.
- Longitudinal Online Ego-centric Social Network Data Collection with EgoWeb 2.0 ; 2016; Amin, A.; Kennedy, D.
- Problems and Prospects in Survey Research; 2016; Moy, P.; Murphy, J.
- A Framework of Incorporating Thai Social Networking Data in Online Marketing Survey; 2016; Jiamthapthaksin, R.; Aung, T. H.; Ratanasawadwat, N.
- Improving social media measurement in surveys: Avoiding acquiescence bias in Facebook research; 2016; Kuru, O.; Pasek, J.
- Online and Social Media Data As an Imperfect Continuous Panel Survey; 2016; Diaz, F.; Garmon, F.; Hofman, J. K.; Kiciman, E.; Rothschild, D.
- Social Media Analyses for Social Measurement; 2016; Schober, M. F.; Pasek, J.; Guggenheim, L.; Lampe, C.; Conrad, F. G.
- Doing Surveys Online ; 2016; Toepoel, V.
- Taming Big Data: Using App Technology to Study Organizational Behavior on Social Media; 2015; Bail, C. A.
- Validation of the new scale for measuring behaviors of Facebook users: Psycho-Social Aspects of Facebook...; 2015; Bodroza, B.; Jovanovic, T.
- Facebook as a Tool for Respondent Tracing; 2015; Schneider, S. J., Burke-Garcia, A., Thomas, G.
- Predictors of inconsistent responding in web surveys; 2015; Akbulut, Y.
- Does Opinion Leadership Increase the Followers on Twitter; 2015; Hwang, Y.
- A Mixed Methods Approach to Network Data Collection; 2014; Rice, E., Holloway, I. W., Barman-Adhikari, A., Fuentes, D., Brown, C. H., Palinkas, L. A.
- Facebook, Twitter, & Qr Codes: An Exploratory Trial Examining The Feasibility Of Social Media Mechanisms...; 2014; Gu, L. L.
- Build your own social network laboratory with Social Lab: a tool for research in social media; 2014; Garaizar, P., Reips, U.-D.
- Use of a Google Map Tool Embedded in an Internet Survey Instrument: Is it a Valid and Reliable Alternative...; 2014; Dasgupta, S., Vaughan, A. S., Kramer, M. R., Sanchez, T. H., Sullivan, P. S.
- Using respondent tweets to fill in survey gaps; 2014; Murphy, J.
- The quality of ego-centered social network data in web surveys: experiments with a visual elicitation...; 2014; Marcin, B., Matzat, U., Snijders, C.
- Social Media and Surveys: Collaboration, Not Competition; 2014; Couper, M. P.
- Recent Books and Journals in Public Opinion, Survey Methods, and Survey Statistics; 2014; Callegaro, M.
- Social Media and Online Survey: Tools for Knowledge Management in Health Research ; 2014; Merolli, M., Sanchez, F. J. M., Gray, K.
- Using Online Social Media for Recruitment of Human Immunodeficiency Virus-Positive Participants: A Cross...; 2014; Yuan, P., Bare, M. G., Johnson, M. O., Saberi, P.
- Online Surveys as a Management Tool for Monitoring Multicultual Virtual Team Processes; 2014; Scovotti, C.
- Picking up the Bread Crumbs: Holistic Insights from Social Media; 2014; Souda, P.
- The Future of Social Media, Sociality, and Survey Research; 2013; Hill, C., Dever, J. A.
- Collecting Diary Data on Twitter; 2013; Richards, A., Dean, E., Cook, S.
- Second Life as a Survey Lab: Exploring the Randomized Response Technique in a Virtual Setting; 2013; Richards, A., Dean, E.
- Virtual Cognitive Interviewing Using Skype and Second Life; 2013; Dean, E., Head, B., Swicegood, J. E.
- Sentiment Analysis: Providing Categorical Insight into Unstructured Textual Data; 2013; Haney, C.
- Social Media, Sociality, and Survey Research; 2013; Hill, C., Dean, E., Murphy, J.
- Different approaches to measure ego-centered social support networks: a meta-analysis; 2013; Hlebec, V., Kogovsek, T.
- Online questionnaire development: Using film to engage participants and then gather attitudes towards...; 2013; Middleton, A., Bragin, E., Morley, K. I., Parker, M.
- Customer satisfaction in Web 2.0 and information technology development; 2013; Sharma, G., Baoku, L.
- Online Survey on Twitter: A Urological Experience; 2013; Dal Moro, F.
- Social media data demands a marriage of high-tech and high-touch; 2013; Waldheim, C., Stevens, N.
- Conceptualising and evaluating experiences with brands on Facebook; 2013; Smith, S.
- Discovering interest groups for marketing in virtual communities: An integrated approach; 2013; Wang, K.-Y., Wu, H.-J., Ting, I.-H.
- New social media, new social science?; 2013; Woodfield, K., Morrell, G.
- Cognitive Interviewing in Online Modes: a Comparison of Data Collected in Second Life and Skype; 2013; Swicegood, J. E., Head, B., Dean, E., Keating, M.
- Social Network Analysis and Survey Response: How Facebook Data Can Supplement Survey Data; 2013; Sage, A.
- The Use of Email, Text Messages, and Facebook to Increase Response Rates Among Adolescents in a Longitudinal...; 2013; Fleeman, A., Francis, K., Henderson, Ti., Woodford, M., Jani, M.
- Internet-Based Recruitment to a Depression Prevention Intervention: Lessons From the Mood Memos Study...; 2013; Morgan, A. J., Jorm, A. F., Mackinnon, A. J.
- Sampling online communities: using triplets as basis for a (semi-) automated hyperlink web crawler.; 2013; Veny, Y.
- Use of a Social Networking Web Site for Recruiting Canadian Youth for Medical Research; 2013; Chu, J. L., Snider, C. E.
- How and when social media storms impact brands; 2012; Morris, A., Perry, H.
- Biting the Hand and Bending the Rules: An IJMR Presentation; 2012; Pettit, A.
- A survey of social media usage integrating daily Facebook participation time with in-person social interaction...; 2012; Mishra, S.
- The integration of facebook into class management: an exploratory study; 2012; Chou, P. N.